STEEL BELT CONVEYORS FOR SEVERE CONDITIONS since 1929

Aftermarket Service Engineer, USA

Magaldi Technologies, a subsidiary of Magaldi Power S.p.a., has an exciting opportunity for a Service Engineer that would be responsible to help grow the service activities and parts sales throughout North America. In order to accomplish these goals, the Aftermarket Service Engineer would be responsible to make periodic and scheduled visits to customers in order to check the performance of the installed equipment, support the customers via email and phone calls, identify any new business opportunities and monitor the level of customer satisfaction with regard to company products /services.
To be successful in this role, the individual must be able to think under pressure, be customer focused, self-motivated, organized, enjoy problem-solving and not be afraid to get their hands dirty.

Responsibilities

 

  • Company Policies:  Rigorous compliance and implementation of the processes, procedures, directives and company policies. 
  • Maintenance Recommendations & Supervision:  Customer equipment and spare parts review, recommendation and field maintenance supervision.
  • Field Installation Supervision:  Supervision of new equipment installations and commissioning through plant personnel and field contractors.
  • Service Reporting & Documentation:  Proper documentation of customer problems along with matching service and spare parts recommendations.
  • Aftermarket Sales:  Responsible to promote aftermarket service and spare parts.   Responsible for all Aftermarker opportunity: implementing the related proposal and carrying out the negotiation with the customer up to the acquisition of the Purchase Order.  Ensuring that the customer’s PO is in compliance with Magaldi Technologies Proposal.
  • Project Manager Support:  Assist the Project Manager during the Job’s execution.
  • Warehouse Support:  Assist in shipping and receiving when needed.
  • Budgeting: Help the Aftermarket Service Manager during preparation of the annual budget for spare parts and service.   Responsible for the annual assigned budget and for the periodically forecast.
  • Scheduling:  Help the Aftermarket Service Manager maintain and execute a proper service schedule.      
  • Customer Satisfaction:   Insure that customers throughout North America are happy with their Magaldi supplied equipment and that it is running to its optimal level through pro-active visits and regular communication.
  • Safety:  Insure that all activities are within full compliance of company and all local, state and national EH&S standards.
  • Troubleshooting:  Be the local technical service expert when it comes to diagnosing faults, repairing equipment and recommending preventative maintenance.

 

We require

 

Reporting To:  Aftermarket Service Manager. 
Experience:  5+ years in industrial installation, commissioning, maintenance and service.  Ideal candidate will have foundry and/or power plant experience. 
Degree Required:  Technical degree preferred and/or equivalent experience. 
CAD Capabilities:  AutoCAD knowledge and ability preferred.  Must be able to read engineered drawings. 
‚ÄčSoftware :  SAP, Lotus Notes knowledge  and ability preferred. Must be able to use Microsoft office software:  Word, Excel. 
Travel:  Approximately 65-75%
Direct Reports:  None 
Location:  Atlanta, GA 
Language Requirements:  English fluency required. Spanish ability preferred.

 

We offer

A competitive salary, outstanding benefits package and the advantages of an environment that supports your professional growth and recognizes your achievements.